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How to get started.

Finger Lakes Telehealth Network (FLTN), a division of Finger Lakes Community Health, can assist you in setting up telehealth services. By partnering with us, your organization will benefit from the decade of experience we’ve had with our patients, providers, and specialists.

Our Approach

Sirene Garcia, Director of Special Programs, and our team works with organizations like yours to evaluate your need for telehealth and help you build your capabilities.

We approach the design of a telehealth program in a specific and thorough manner taking into consideration your needs and budget. The typical process encompasses three areas that we call our three layer strategy for the successful development and implementation of telehealth, but please email us to get more specifics at

First Layer

In order to be successful, a strong foundation is necessary for a robust telehealth program. One of the first steps is ensuring that the appropriate level of broadband is available to serve all of the processes that an organization is utilizing.  Those processes include electronic records systems, accounting systems, VOIP tele-communications services, video conferencing and other potential systems.  

Second Layer

It is important to understand which video and peripheral equipment is best suited for each clinical or administrative application that you want to provide or participate in. For instance, equipment used for telepsychiatry will be less complex than that used to conduct a clinical exam via telemedicine. Additionally, in order to be HIPPA compliant, it is necessary to understand the various means of site to site connectivity and how they enable a strong level of security that protects the patient’s confidentiality.  To learn more about the requirements for your telehealth services, email us at

Third Layer

Program design and implementation. This is the most critical element of implementing a successful telehealth program, and where you’ll spend the most time. The purpose of this work is to integrate telehealth into the daily clinical process. We recommend allowing 5-8 months for the development and implementation of telehealth visits. This is also where our expertise will help you the most. We’ve invested many years into the integration of telehealth technologies into our clinical practice, ensuring that we are using the appropriate equipment, developing work flows and telehealth etiquette, working with outside specialists, and building the infrastructure to track outcomes through data analytics.  Additionally, we have helped many other provider practices build their own telehealth expertise.

As part of the program design and implementation phase, we will also do the following:

  • Develop a work plan that outlines the nuts and bolts of how to implement a telehealth program, including identifying roles and responsibilities during and after the telehealth visit.
  • Identify the procedures for staff to follow.
  • Help you work with health insurance to get reimbursed for your telehealth services.
  • Make sure providers are covered by malpractice insurance for telehealth services.
  • Provide guidance for IT to ensure that telehealth visits go smoothly and securely.
  • And finally, conduct mock practice calls to ensure that we’ve got everything in place and the first real visit will go well.

If you’re interested in designing a telehealth program for your organization or just have questions, don’t hesitate to email us and we’ll be happy to discuss.

Call the health center nearest you for an appointment today!

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